Addressing and managing complaints: People skills

Being effective with email: People skills

Managing objections when facilitating meetings

Body language when presenting

Thinking like the client

The hidden value of contact reports

Budget best practice

Taking a brief, asking questions and pre-selling

Basics of account management

What agency leaders want

Creating the right mood for the meeting

Introducing yourself at a pitch or meeting

Predatory Publishing – an update

Readability tools: are they useful for medical writers?

Gene and cell therapies: A paradigm shift and its implications for medcomms

Medical device communications and compliance – an update

Pharma websites and the ABPI code

Medical meetings: Compliance success and failures