Account management skills: Creating the conditions for effective presentations

Account management skills: How to succeed in agency

Getting email politics right: People skills

The challenger sale: Marketing theory

Managing other people: trust and honesty: People skills

Explaining objectives, strategy and tactics with Helen of Troy: Marketing theory

How to manage a pitch Q&A

What’s wrong with your opening slide?

Proactivity and promotion

Presentations that motivate change

Start with why: Marketing theory

Archetypes as a branding tool: Marketing theory

Addressing and managing complaints: People skills

Being effective with email: People skills

Managing objections when facilitating meetings

Body language when presenting

Thinking like the client

The hidden value of contact reports